Booking Conditions for FalmouthApartments.com

Booking Conditions are those of our local agent in the Falmouth area - Cornish Holiday Cottages and are reproduced below with minor changes applicable to Anchor Loft only for your easy reference:

Booking Terms and Conditions Contract of Hire: Cornish Holiday Cottages, ‘The Agent’, act only as agents for the owners of the property, ‘The Owners’. Therefore the contract of hire is between, you ‘The Tenant’ and ‘The Owners’

Deposit: A deposit of 30% of the whole rental is required within 7 days of reservation to secure a booking. Once this and a booking form are received by the agent, and the booking has been accepted, the hirer is responsible for the full rental cost. For this reason, we would urge you to take out a cancellation insurance policy. On receipt of the deposit amount and booking form, the agent will issue a confirmation letter within two days.

Balance: The full balance is due four weeks before arrival. Please note that no reminders will be sent. If a booking is made 28 days or less, prior to the commencement of the holiday start date, then the full rental is due immediately to secure the booking.

Method of Payment: We accept payment by credit or debit card, cheque or postal order. Please do not, under any circumstance, send cash in the post. Credit cards incur a 1.5% surcharge, although there is no charge for payment by debit card.

Cancellations: When we send the confirmation of booking we will send you details of a recommended Cancellation Plan. We strongly recommend you take out an insurance policy. If you cancel a booking and we are able to re-let, we will refund the full balance, less a £25 administration fee.

Duration of Lettings: Lettings commence from the time stated on your balance confirmation letter and finish at 10 a.m. on the day of departure. Please ensure that you leave on time, as the caretakers have only a short time to change the property over for the arrival of the next visitors.

Complaints: All complaints must be notified to the agents immediately so that an on the spot investigation can be made if necessary and remedial action taken if required. In no circumstances will any complaint be accepted if it is brought to the agent’s attention after the holiday letting has ended. Please therefore inform us immediately so that we can endeavour to rectify the matter at the earliest possible opportunity. Complaints regarding cleanliness will not be considered if they are raised more than twenty-four hours after arrival.

Special Requirements: Should you have any special requirements, we will endeavour to meet these, as best as we can. Please notify our office.

Tenant’s Obligations:

· To pay for all gas, electricity, fuel and telephone charges incurred during a tenancy, unless it is stated that these costs are included in the rental.

· To pay for any losses or damages to the property, however caused (reasonable wear and tear excluded), unless the cost of making good such loss or damage can be recovered under the householders insurance policies maintained by the Owners.

· To keep the holiday property and all furniture, fittings and effects, in or on the property, in the same state of repair and condition as at the commencement of the holiday, and must also leave the holiday property in the same state of cleanliness and general order in which it was found. The owner/agent will be entitled to make an additional charge to the customer if extra cleaning is necessary as a result of the property being left in a dirty condition upon the customer’s departure.

Animals: Only by special written consent of the Owners - obtained at time of booking - and on the condition that they are not allowed on any furniture or in the bedrooms. Please clean up after your animal, before your departure. Failure to do so may jeopardise your chance of staying in our properties again and all future persons being allowed to bring their pet.

Towels: One set of Bath and Hand towels are provided weekly for each guest in Anchor Loft. Additional towels are available for hire - please enquire at the office when booking. NB Hire towels and those provided in the apartment are for use in the property only, please bring your own beach towels.

Groups: We regret but no groups of over four people, 25 or under, will be permitted to stay in our properties.

Specifics: The agents do not accept responsibility for changes to specifications during the year. If any item is particularly important to you, please check when booking.

Appliances: In the unlikely event of an appliance breaking down, please report this immediately to the owner, caretaker or agent, where we will undertake to have the matter rectified as soon as possible. Should we not be able to resolve the issue immediately, (e.g. a part may need to be ordered), the Tenants shall have no claim against the Owner or Agent.

Lost Property: Please ensure that you check your holiday property thoroughly before departure for any items that you may have left behind. There is a £10 (minimum) postage and handling fee for the return of any left belongings.

Keys: Please look after your keys/swipecards carefully. If you should lose them please inform our office immediately. Lost keys will incur a charge (at cost).

Entry to Property: The tenants agree to allow the owners and the agent reasonable access to the property.

Booking Conditions & Brochure Details: These booking conditions and brochure details override and supersede all previous versions and any previous course of dealings between the parties.

Breach of Conditions: The person making the booking is responsible for the property and ensuring that members of the party observe all aspects of their obligations. To comply with the owner’s insurance requirements only the maximum number of persons and animals, shown on the Booking Form, may occupy a property. The ages of all members of the party, 25 years or under must be stipulated on booking form. We reserve the right to refuse or terminate, without refund, any booking where we consider there to be a breach of our terms and conditions.